Exchange policy

Astralyn's Exchange Policy

At Astralyn, we understand that it may be necessary to modify or exchange your purchase. Here are the instructions to follow to exchange your product.

Exchange Before Delivery

If you need to modify your order before it is shipped, please contact our customer service. We will do our best to accommodate your modification request.

Exchange After Delivery

You can exchange your items even if they have already been shipped. Upon receiving your order, follow our return policy to proceed with the exchange. We will strive to process your request as quickly as possible. Note that there may be additional shipping fees.

Replacement of Specific Products

If you wish to replace only certain items from your order, contact our customer service. We will guide you through the exchange process, whether the item is already in transit or not.

Exchange for Preordered Products

For preordered items, you can request an exchange before they are shipped. If the item has already been shipped, follow our return policy to proceed with the exchange. To initiate your exchange, please contact our customer service with your order number.

Exchange Processing

Our goal is to process your exchange quickly and efficiently. If your modification request is approved, you will be notified by email and all necessary adjustments or refunds will be processed via your original payment method.

Don't hesitate to contact us if you have any questions or need assistance regarding your exchange!

Website name : Astralyn
E-mail : info@astralyn.co
Phone : +33644650636
Client support : from Monday to Friday, from 9:00 AM to 5:00 PM.