Exchange policy

Astralyn Exchange Policy

At Astralyn, we understand that it may be necessary to modify or exchange your purchase. Here are the instructions to follow to exchange your product.

Exchange Before Delivery

If you need to modify your order before it ships, please contact our customer service. We will do our best to accommodate your modification request.

Exchange After Delivery

You can exchange your items even if they have already been shipped. Upon receipt of your order, follow our return policy to proceed with the exchange. We will strive to process your request as quickly as possible. Please note that there may be additional shipping fees.

Replacement of Specific Products

If you wish to replace only certain items from your order, contact our customer service. We will guide you through the exchange process, whether the item is already in transit or not.

Exchange for Pre-Ordered Products

For pre-ordered items, you can request an exchange before they are shipped. If the item has already been shipped, follow our return policy to proceed with the exchange. To initiate your exchange, please contact our customer service with your order number.

Processing Exchanges

Our goal is to process your exchange quickly and efficiently. If your modification request is approved, you will be notified by email and any necessary adjustments or refunds will be processed through your original payment method.

Feel free to contact us if you have any questions or need assistance regarding your exchange!

Website Name: Astralyn
Email: info@astralyn.co
Phone: +3197010209560
Customer Support: Monday to Friday, from 9:00 AM to 5:00 PM.

Address: Andries Dekkerweg 2, Waarland Noord-Holland 1738 DJ

Warehouse Address: 3 Banyan Crest Road, Tai Po, New Territories, Hong Kong