Privacy policy
PRIVACY POLICY
Updated on 01-08-2024
Astralyn ("we", "our" or "us") is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by Astralyn.
This privacy policy applies to our website and its associated subdomains (collectively, our "Service") as well as our Astralyn application. By using or accessing our Service, you acknowledge that you have read, understood, and agreed to the way we collect, store, use, and share your personal information, in accordance with this Privacy Policy and our Terms of Use.
Definitions and key terms
Cookie: A small amount of data generated by a website and stored by your browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
Company: When this policy mentions "Company", "we", "our" or "us", it refers to Astralyn, registered in the Netherlands, responsible for your information in accordance with this privacy policy.
Country: Where Astralyn or the owners/founders of Astralyn are based, in this case, France.
Client: Refers to the company, organization, or person who registers to use the Astralyn Service to manage relationships with your consumers or service users.
Device: Any device connected to the Internet such as a phone, tablet, computer, or any other device that can be used to visit Astralyn and use the services.
IP address: Each device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are generally assigned by geographic blocks. An IP address often allows locating the place from which a device accesses the Internet.
Personnel: Refers to individuals who are employed by Astralyn or contracted to provide a service on behalf of one of the parties.
Personal data: Any information that, directly, indirectly, or in connection with other information — including a personal identification number — allows the identification or identifiability of a natural person.
Service: Refers to the service provided by Astralyn as described in the related terms (if available) and on this platform.
Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may interest you.
Website: The Astralyn site, accessible via this URL: https://www.astralyn.co/
You: A person or entity registered with Astralyn to use the Services.
What information do we collect?
We collect information about you when you browse our site, create an account, place an order, subscribe to our newsletter, respond to a survey, or complete a form. This information may include:
Name / Username
Phone numbers
Email addresses
Postal addresses
Billing addresses
How do we use the information we collect?
All information we collect about you may be used in one of the following ways:
To personalize your experience (your information allows us to better meet your specific needs).
To improve our website (we continuously strive to improve our website offering based on the information and feedback we receive from you).
To optimize customer service (your information helps us process your requests more efficiently and respond to your support needs).
To process transactions.
To manage a contest, promotion, survey, or any other site feature.
To send periodic emails.
When does Astralyn use end-user information from third parties?
Astralyn collects end-user data necessary to provide Astralyn services to our clients. End users may choose to provide us with information they have made accessible on social media platforms. If you provide us with such information, we may collect publicly available information from the social networking sites you have indicated. You have the option to manage the amount of information social media platforms make public by visiting those sites and adjusting your privacy settings.
When does Astralyn use customer information from third parties?
We receive certain information from third parties when you contact us. For example, when you submit your email address to show your interest in becoming an Astralyn customer, we receive information from a third party that provides automated fraud detection services to Astralyn. We also sometimes collect information made publicly available on social networking sites. You can control the amount of information social networking sites make public by visiting those sites and adjusting your privacy settings.
Do we transmit the information we collect to third parties?
We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors.
We may engage reliable third-party service providers to perform various functions and provide services on our behalf, such as hosting and maintaining our servers and website, managing and storing databases, managing emails, email marketing, processing credit card payments, customer service, as well as fulfilling orders for products and services you may purchase on our site. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them to provide these services for us and for you.
We may share portions of our log file data, including IP addresses, for analysis purposes with third parties such as web analytics partners, app developers, and advertising networks. If your IP address is shared, it may be used to estimate your general location and collect other technical information, such as connection speed, whether you visited the site from a shared location, and the type of device you used to access it. They may aggregate information about our advertising and what you see on the website, then provide audits, research, and reports for us and our advertisers.
We may also disclose personal and non-personal information about you to government officials or law enforcement officers or to private third parties like us, at our sole discretion, when we deem it necessary or appropriate to respond to claims, legal proceedings (including subpoenas), to protect our rights and interests or those of a third party, public or individual safety, to prevent or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with court orders, laws, rules, and applicable regulations.
Where and when is information collected from customers and end users?
Astralyn will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.
How do we use your email address?
By providing your email address on this site, you consent to receive messages from us. You have the option to unsubscribe from our mailing lists at any time by clicking the unsubscribe link or any other option included in the relevant email. We only send emails to people who have given their consent to be contacted, either directly or through a third party. We avoid sending unsolicited commercial emails because we hate spam as much as you do. By submitting your email address, you also agree that we may use your email address for customer audience targeting on sites like Facebook, where we display personalized ads to specific people who have chosen to receive communications from us. Email addresses provided only through the order processing page will be used exclusively to send you information and updates related to your order. However, if you have provided us with the same email by another method, we may use it for any of the purposes stated in this policy. Note: If at any time you wish to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How long do we keep your information?
We keep your information only as long as we need it to provide you with Astralyn and fulfill the purposes described in this policy. This also applies to anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and
that it is not necessary to keep them under the law, we will delete them from our systems or anonymize them so that we cannot identify you.
How do we protect your information?
We deploy various security measures to ensure the protection of your personal information when you place an order or enter, submit, or access your personal data. We offer the use of a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment gateway provider's database only to be accessible to individuals with special access rights to these systems, who are required to keep this information confidential. After a transaction, your private information (credit cards, social security numbers, financial information, etc.) is never stored in our files. However, we cannot guarantee the absolute security of the information you transmit to Astralyn or guarantee that your information on the Service will not be accessed, disclosed, altered, or deleted due to a breach of our physical, technical, or managerial protections.
Can my information be transferred to other countries?
Astralyn is incorporated in France. The information collected through our website, via direct interactions with you, or through the use of our support services may be transferred from time to time to our offices or staff, as well as to third parties, located internationally, and may be accessed and hosted in various countries around the world, including countries that may not have general applicability laws governing the use and transfer of this data. To the extent permitted by applicable law, by using any of the aforementioned elements, you voluntarily consent to the international transfer and hosting of this information.
Is the information collected through the Astralyn Service secure?
We take measures to ensure the security of your information. We have physical, electronic, and managerial procedures to help protect, prevent unauthorized access, maintain data security, and properly use your information. However, neither individuals nor security systems are infallible, including encryption systems. Additionally, it is possible that people may commit malicious acts, make mistakes, or fail to comply with policies in place. Therefore, while we make reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes a non-waivable obligation to protect your personal information, you agree that intentional misconduct is the standard used to measure our compliance with this obligation.
Can I update or correct my information?
The rights you have to request updates or corrections to the information collected by Astralyn depend on your relationship with Astralyn. Staff may update or correct their information as detailed in our company's internal employment policies. Customers have the right to request restrictions on certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information about you stored in our systems (subject to the following paragraph), by canceling your account. These updates, corrections, changes, and deletions will not affect other information we retain, or information we have provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your profile or making corrections. You are responsible for maintaining the confidentiality of your unique password and your account information at all times.
You should be aware that it is not technologically possible to delete every record of the information you have provided to us from our system. The need to back up our systems to protect information against accidental loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. As soon as we receive your request, all personal information stored in databases we actively use, and other readily accessible media, will be updated, corrected, modified, or deleted, as applicable, as soon as and to the extent reasonably and technically possible.
If you are an end user and wish to update, delete, or receive the information we have about you, you can do so by contacting the organization of which you are a client.
Staff
If you are an Astralyn employee or candidate, we collect the information you voluntarily provide to us. We use the collected information for human resources purposes to administer employee benefits and screen candidates.
You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have about you. These updates, corrections, changes, and deletions will not affect other information we retain, or information provided to third parties under this Privacy Policy prior to such update, correction, change, or deletion.
Business Sale
We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all of the assets of Astralyn or one of its Corporate Affiliates (as defined here), or the part of Astralyn or one of its Corporate Affiliates to which the Service relates, or in the event we cease operations or file or have filed against us a bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to comply with the terms of this Privacy Policy.
Affiliates
We may disclose information (including personal information) about you to our Corporate Affiliates. For the purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity that controls, is controlled by, or is under common control with Astralyn, whether by ownership or otherwise. Any information about you that we provide to our Corporate Affiliates will be handled by those Corporate Affiliates in accordance with the terms of this Privacy Policy.
Applicable Law
This Privacy Policy is governed by the laws of France, without regard to its conflict of law provisions. You consent to the exclusive jurisdiction of the courts regarding any action or dispute arising between the parties under or in connection with this Privacy Policy, except for individuals who may have rights to assert claims under the Privacy Shield or the Swiss-US framework.
The laws of France, excluding its conflict of law rules, will govern this Agreement and your use of the website. Your use of the website may also be subject to other local, state, national, or international laws.
By using Astralyn or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not accept this Privacy Policy, you must not interact with our website or use our services. Continued use of the website, direct engagement with us, or following the display of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will signify that you accept these changes.
Your consent
We have updated our Privacy Policy to provide you with full transparency about what is set when you visit our site and how it is used. By using our website, registering an account, or making a purchase, you consent to our Privacy Policy and agree to its terms.
Links to other websites
This Privacy Policy applies only to the Services. The Services may contain links to other websites that are not operated or controlled by Astralyn. We are not responsible for the content, accuracy, or opinions expressed on these websites, and these websites are not verified, monitored, or controlled for their accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy no longer applies. Your browsing and interaction on any other website, including those linked on our platform, are subject to the rules and policies of that website. These third parties may use their own cookies or other methods to collect information about you.
Advertising
This website may contain third-party advertisements and links to third-party sites. Astralyn makes no representation as to the accuracy
attitude or the relevance of the information contained in these advertisements or sites and accepts no responsibility for the conduct or content of these advertisements and sites and the offers made by third parties.
Advertising allows Astralyn and many websites and services you use to remain free. We work hard to ensure that ads are safe, non-intrusive, and as relevant as possible.
Third-party advertisements and links to other sites where goods or services are advertised do not constitute endorsements or recommendations by Astralyn for third-party sites, goods, or services. Astralyn assumes no responsibility for the content of any advertisements, the promises made, or the quality/reliability of the products or services offered in any advertisements.
Advertising cookies
These cookies collect information about your online activities on the website and other online services over time to make online advertisements more relevant and effective for you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed to advertisers. Without cookies, it is very difficult for an advertiser to reach its audience or know how many ads have been shown and how many clicks they have received.
Cookies
Astralyn uses "Cookies" to identify the areas of our website you have visited. A Cookie is a small amount of data stored on your computer or mobile device by your web browser. We use Cookies to improve the performance and functionality of our website but they are not essential to its use. However, without these cookies, some features like videos may become unavailable or you would be required to enter your login information every time you visit the website because we would not be able to remember that you had previously logged in. Most web browsers can be configured to disable the use of Cookies. However, if you disable Cookies, you may not be able to properly or at all access the features of our website. We never place personally identifiable information in Cookies.
Blocking and disabling cookies and similar technologies
Wherever you are located, you can also configure your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully use all features and services of the website. You should also be aware that you may lose some saved information (for example, saved login details, site preferences) if you block cookies in your browser. Different browsers provide different controls. Disabling a cookie or category of cookies does not remove the cookie from your browser unless you do so manually through your browser's function.
Children's privacy
We collect information from children under 13 only to improve our services. If you are under 13, you may use our website only with the involvement of a parent or guardian.
Changes to our Privacy Policy
We may modify our Service and policies, and we may need to update this Privacy Policy to accurately reflect our Service and policies. Unless required by law, we will notify you (for example, via our Service) before changing this Privacy Policy and give you the opportunity to review it before it takes effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.
Third-party services
We may display, include, or make available third-party content (including data, information, applications, and other products and services) or provide links to third-party websites or services ("Third-Party Services").
You acknowledge and agree that Astralyn is not responsible for any Third-Party Service, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect. Astralyn assumes no responsibility or obligation to you or any other person or entity for any Third-Party Service. Third-Party Services and related links are provided solely as a convenience, and you access and use them entirely at your own risk and subject to the terms and conditions of those third parties.
Contact Us
Do not hesitate to contact us if you have any questions regarding this Privacy Policy.
Contact information
Website name: Astralyn
E-mail: info@astralyn.co
Phone: +3197010209560
Customer support: Monday to Friday, from 9:00 AM to 5:00 PM.
Address: Andries Dekkerweg 2 Waarland Noord-Holland 1738 DJ
Warehouse address: 3 Banyan Crest Road, Tai Po, New Territories, Hong Kong