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Refund policy

At Astralyn.co, we are committed to providing high-quality products and services to our customers. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please review our refund policy below.

Eligibility for Refund

In order for a refund request to be considered, the following conditions must be met:

  1. Condition of the Item: The item must be unused and in the same condition as when received.
  2. Original Packaging: The item must be returned in its original packaging.
  3. Request Deadline: The refund request must be made within 30 days of the purchase date.
  4. Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Refundable Items

The following items are not eligible for a refund:

  • Gift cards
  • Downloadable software
  • Items purchased on sale or with a discount code
  • Customized or made-to-order items

Refund Process

To initiate a refund request, please follow these steps:

  1. Contact Customer Service: Send an email to info@astralyn.co indicating your order number, a description of the item, and the reason for your refund request.
  2. Review of the Request: Our team will review your request. If it is eligible, you will receive a return authorization along with instructions for returning the item.
  3. Return of the Item: After receiving the returned item, we will conduct an inspection to verify its eligibility for a refund.
  4. Processing the Refund: If the item is approved, we will process the refund to your original payment method. Please note that the refund may take several business days to appear in your account, depending on your payment provider's policies.

Shipping Fees

Shipping fees are non-refundable. In the case of a refund, return shipping costs will be deducted from the total refunded amount. Customers are responsible for paying the shipping costs for returning items.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@astralyn.co. We offer a free replacement for the defective item.

Refund Timeline : After the return is approved, the refund may take up to 14 days to be processed to the original payment method.

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