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Shipping policy

Shipping Policy of Astralyn

Our goal is to ensure a transparent and smooth shipping process for your comfort and satisfaction. Here are the details of our shipping process.

SHIPPING SCOPE

  • Countries: We currently deliver to France and Australia
  • Future expansion: Expansion to other delivery areas is under consideration.

SHIPPING FEES

  • In France: Free shipping on all orders.
  • No hidden fees: All costs are clearly indicated at checkout.

ORDER PROCESSING TIME

  • Processing time: Orders are processed within 1 to 2 business days, Monday to Friday.
  • Order cutoff time: 10:00 PM (GMT+01:00) Central European Time (Amsterdam).
  • Weekend orders: Orders placed over the weekend are processed the next business day.

DELIVERY TIME

  • Estimated delivery time: 5 to 7 business days.
  • Business days: Shipments occur from Monday to Friday.
  • Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

  • Reliable courier services: We ship via DHL and Fedex.
  • Insured shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
  • Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

  • Tracking information: After purchase, you will receive an email containing tracking information, including the name of the shipping company and the tracking number.
  • Track your order: You can track your order via our website. Simply enter your tracking number on our tracking portal to check the status of your order.
  • Questions: Our support team is ready to answer any questions you may have regarding tracking your order.

PROCEDURE FOR MISSING ITEMS

  • Report missing items: Contact our customer service within 7 days of receiving your package at info@astralyn.co
  • Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

  • Returns: Returns are accepted within 30 days of receiving your order.
  • Return conditions: Items must be unused, undamaged, and returned in their original packaging. Customized items cannot be returned.
  • Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or does not match the description. In this case, Astralyn will cover the return shipping costs.
  • Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.

CONTACT INFORMATION

Website name: Astralyn
Email: info@astralyn.co
Phone: +33644650636
Customer support: Monday to Friday, from 9:00 AM to 5:00 PM.