Shipping policy

Astralyn Shipping Policy

Our goal is to ensure a transparent and smooth shipping process for your comfort and satisfaction. Here are the details of our shipping process.

SHIPPING SCOPE

Countries: We currently deliver to France, Australia, United Kingdom, and United States.
Future expansion: Expansion to other delivery areas is under consideration.

SHIPPING FEES

ORDER PROCESSING TIME

Processing time: Orders are processed within 1 to 2 business days, Monday to Friday.
Order cutoff time: 10:00 PM (GMT+01:00) Central European Standard Time (Amsterdam).
Weekend orders: Orders placed on weekends are processed the next business day.

DELIVERY TIME

Estimated delivery time: 5 to 7 business days.
Business days: Shipments occur Monday through Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

SHIPPING PROCESS

Reliable courier services: We ship via DHL and Fedex.
Insured shipments: All shipments are insured. Contact our customer service in case of loss or damage during transport.
Eco-friendly packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

TRACKING INSTRUCTIONS

Tracking information: After purchase, you will receive an email containing tracking information, including the carrier name and tracking number.
Track your order: You can track your order via our website. Simply enter your tracking number on our tracking portal to check your order status.
Questions: Our support team is ready to answer any questions regarding your order tracking.

PROCEDURE FOR MISSING ITEMS

Report missing items: Contact our customer service within 7 days of receiving your package via info@astralyn.co
Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

Returns: Returns are accepted within 30 days of receiving your order.
Return conditions: Items must be unused, undamaged, and returned in their original packaging. Customized items cannot be returned.
Costs: Return shipping costs are the customer's responsibility unless the item is defective or does not match the description. In that case, Astralyn will cover return shipping costs.
Refund: Refunds are processed within 14 days of receiving the return and refunded to the original payment method.

CONTACT INFORMATION

Website name: Astralyn
Email: info@astralyn.co
Phone:+3197010209560
Customer support: Monday to Friday, from 9:00 AM to 5:00 PM.

Address: Andries Dekkerweg 2 Waarland Noord-Holland 1738 DJ

Warehouse address: 3 Banyan Crest Road, Tai Po, New Territories, Hong Kong